Terms & Conditions

Respected parents and students, please note that you agree to the terms and conditions below when signing up for regular classes with Iman Nur Institute. Please carefully read them and contact us in case you require clarification of any of the terms.

Fees Payment

• The subscription fee is to be paid in advance before the sessions start and recurring monthly from the date of the first session.
• Fees must be paid in full; it cannot be paid in installments.
  Your timely payment is crucial for maintaining affordable rates for everyone. Kindly submit your fee

Classroom Policy

We offer students/parents with an institute’s Zoom account that is already paired with the assigned teacher. The teacher will call you at the time of your class. Please note that the institute will not be responsible for any delays caused by not having the Iman Nur’s Zoom account logged in before your class.

For compliance reasons, we do not allow the use of personal Zoom accounts for parents or teachers.

You can contact our support team on WhatsApp to help you set up your Zoom account.

Cancellation and Reschedule

Reschedule and cancellation need to be notified 1 hour before the scheduled time.

Student Vacations

If the students wish to go on a vacation and keep their slots booked for later when they return, a 50% booking fee will be charged to keep the teacher’s slots occupied until they return. Should you not wish to keep your slots booked, there is no additional fee.

Cancellation: Student Unavailable

The parent or student must inform the teacher one hour before the scheduled session that they cannot take it. They can either reschedule it within the next three days or cancel it entirely. If the notification is not sent or sent later than one hour before the session, the class will not be eligible for coverup.

The parent needs to inform the teacher on WhatsApp and the teacher needs to share the screenshot on the class update channel.

Cancellation when the Teacher is unavailable

The support team will inform the parent on WhatsApp and have it rescheduled for a coverup class. A coverup class will be provided for the students in any case of Teacher’s absense.

Non-Circumvention

Students and parents must not bypass the Platform by contacting their Tutor directly to arrange lessons through other methods (such as by phone, chat, other video platforms, or in person) during their registration period. Students should also refuse any such suggestions from the Tutor.

Refunds

1. Full Refund:

If a student decides to withdraw from a course before the course start date (We must be notified at least two days before classes begin), a full refund of the course fee will be issued upon request.

2. No Refund:

No refunds will be provided for requests made after the classes have commenced.

Refund Process:

To request a refund, students/parents must contact our support team with their refund request and provide relevant details such as the reason for the refund. Refunds will be processed within 7 days of the refund request.
Please note that any administrative fees or payment processing fees incurred during the refund process may be deducted from the refund amount.

We strive to ensure transparency and fairness in our refund process while maintaining our commitment to delivering valuable educational experiences to our students. If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us.